FAQS

Looking for a quick answer? You've come to the right place.

Shipping & Delivery

What type of packaging do you use?

Posters, art prints and canvas are rolled with thick paper to protect against dust before being packaged in corrugated tube containers. Framed items are covered securely and placed in adjustable corrugated inserts that lock the frame in position.

When will my art arrive?

You can estimate your art's arrival by adding the processing and transit times. We typically process make to order items and framed items within 3-4 weeks. See Details.

How do I track my order?

You can quickly check the status of a current order with your order number and email address. As soon as your art ships, we'll send you a confirmation email that includes a tracking number.

How much will shipping cost?

Shipping fees vary based on the quantity and type of art you've ordered. See our shipping rates chart to estimate your charges.

Is my package insured?

artmasterscollection.com guarantees your satisfaction and we will replace any damaged items you received from us. In the remote event that your package is lost or damaged upon arrival, please contact our Customer Support Team at 866-276-8732 or by email.

What happens if only a portion of my order is available for immediate shipment?

In order to offer you the lowest shipping rates, we combine similar items in one shipment subject to the processing times of all items in the shipment (see processing & delivery times). If an unexpected delay should occur that prevents available items on your order from shipping when expected, you may specifically request that the available items be shipped separately. This will not affect your shipping charges, but you must contact our customer support team directly by email or by calling us at 866-276-8732.

What is your return policy?

We are committed to quality products and your satisfaction is guaranteed.

If your product arrives damaged or the workmanship is flawed we will replace the item at no cost to you. Shipping charges will not be refunded but replacement items(s) will be sent at our cost.

You may return your product for a full replacement of the product (excluding shipping charges) by following these simple steps:

  1. Request and complete the Return Authorization Form by e-mailing us at returns@artmasterscollection.com. Your returns form will have an approved RA number assigned. 
  2. Ship your item back to us in its original packaging and enclose your completed return authorization form. We strongly encourage you to return the item via a trackable method. 

    Returns Address
    Artmasters Collections Returns
    27305 W. Live Oak Road
    Castaic, Ca. 91384

 

How do I place an order?

Add the product(s) you wish to order in your shopping cart by clicking on the "Add to Cart" button located next to the product image. When you're ready to complete your order, click "Continue Checkout" from within your cart and follow the instructions. You may also complete your order by calling us at 866-276-8732.

What payment options do you accept?

We accept Purchase Orders for those approved for credit. We also accept all major credit cards, including Visa, Mastercard, and  American Express.

For all wholesale accounts we will process you through Lyon Credit for open credit account unless requested otherwise. Your credit status will be e-mailed to you once credit review is completed.

Can I cancel my order?

To cancel an order that has not yet been produced, have your order number available and contact our Customer Support Team at 866-276-8732 or by emailing support@artmasterscollection.com. We are unable to process cancellations for items that have already been scheduled for manufacture. Please visit our returns page or contact us for alternate options.

How do I find a specific item from your catalog?

Enter the exact name of the artwork or the catalog item number into the search box that appears at the top of each page. You may also use our advance search which allows for greater flexibility in your search criteria.

Does the image on your site accurately represent what I will be sent?

We strive for a high degree of image accuracy. However, in some cases, the visual representation may be approximate, or prints may vary.

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